TERMS
GENERAL POLICIES:
At TheBallFactory every effort will be made to ensure your transaction is a positive one. Emails and phone calls will be answered promptly and customers will be treated with respect. All animals will be honestly represented and 100% healthy at the time of delivery. Every effort will be made to properly sex animals, but please be sure to confirm the sex upon receipt. If for whatever reason you are not happy with the animal you receive, you must notify TheBallFactory within 48 hours for a refund. The customer will be responsible for all return shipping costs and arrangements. Animals must be returned 100% healthy at the earliest possible shipping date. The animal may be held in quarantine upon return for a few days to ensure it is healthy before refunding the cost of the animal. It is the customer's responsibility to learn how to properly care for the animals they purchase. TheBallFactory can not take responsibility for a person's lack of knowledge or poor husbandry skills. If TheBallFactory determines that a customer lacks the proper experience or facilities to care for an animal, the transaction will be terminated
GENETIC GUARANTEES:
Every heterozygous (het) gene carrier produced here at TheBallFactory is immediately photographed and assigned a unique ID code. Your invoice will come with a photographed certificate detailing the genetics of any heterozygous (het) animals you purchase. I have photo archives of every (het) animal have ever produced or sold. My guarantee is for the life of the animal even if you decide to sell it. I will verify the genetics of any animal I sell 1, 2, or even 10 years later as a service to my customers. This way your animal will retain it's value and you will be able to sell it for full value even if you are not a well known breeder. TheBallFactory is a small operation and I intend to keep it that way.
PRICING AND PAYMENT OPTIONS:
All prices are subject to change and TheBallFactory should be contacted to confirm any listed price. As these animals mature and gain weight they also gain in value. Therefore, prices may be adjusted accordingly. TheBallFactory will honor any price that was agreed upon during negotiations of sale. Package deals and discounts are always available at TheBallFactory. We accept payment via Paypal, Please email for details on other forms of payment.
PAYMENT PLANS:
Payment plans will be made available on a case-by-case basis. Payment plans will generally be between 1 to 6 months in duration. To hold an animal TheBallFactory requires a 25% non-refundable deposit. After the minimum 25% deposit is received the animal/s will be taken off the market and held for the customer. Animals will be fed and maintained as usual with no extra charge to the customer. If for whatever reason the customer can not complete the payment plan as agreed to, all monies in excess of the 25% down payment will be refunded after the animal is re-posted and sold at current market price as determined by TheBallFactory. The 25% non-refundable deposit is not transferable and it is meant to absorb the costs associated with holding and removing the animal from market.
SHIPPING:
All animals will be shipped FedEx Priority Overnight usually by 10:30 a.m. TheBallFactory guarantees live animal arrival and takes full responsibility for delivering animals safely to the customer. All animals will be properly packed and shipped in a new shipping box. We always ship animals in clearly marked boxes in compliance with all applicable rules and regulations and customers are provided with a tracking number at time of shipment. I will cover shipping on animals priced over $1000.00. and animals will be shipped Monday through Wednesday only!